RoamGuard Ltd (“RoamGuard”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, mobile app, and connected security devices.

Who we are

RoamGuard Ltd is a company registered in England and Wales (company number 16206912) with its address at Studio 8, 229 Shoreditch High Street, London, E1 6PJ.

RoamGuard provides smart security services for vehicles and mobile assets by combining IoT hardware, telematics, and mobile app software and embedded services.

How we collect and use your personal data

We receive your personal data from a number of sources including directly from you via the RoamGuard app; messages, emails, social media and letters that you send to us; through telephone calls with you; and indirectly through our service partners and distributors.

You are not obligated to provide us with your personal data but without it we will be unable to provide you with our services.

We collect personal data as part of providing products and services to you. We may also monitor or record calls, emails, or other communications in accordance with UK law.

We collect and use personal data about you to provide a quality customer experience and to carry out contractual obligations for the purposes of fulfilling your order(s) and enabling app-based security services. It is in our legitimate interest as we have contracted with you to supply you with connected security devices and services.

It may also be necessary to collect and use your personal data to safeguard against fraud and to meet our general legal and regulatory obligations.

If you have given your consent, we use your email address to send you marketing emails. You may withdraw your consent to marketing at any time.

The personal data we collect and use is:

Customers:
 • Your first name(s) and surname to identify you as the account holder and primary point of contact
 • Your address, postcode, email address and phone number to contact you about your products and send relevant information
 • Data about your contact with us, for example in phone calls, emails and letters

Device and App Users:
 • Device and app data including:
 • Security event data (e.g., alarm triggers, motion detection)
 • Location data of protected assets (only collected when required for alerts, recovery features, or if you request location tracking)
 • Device identifiers and connection logs
 • When you provide us with your email address and opt-in to receive marketing information, we may also give you the opportunity to provide your: name, preferred brands, address, post code to email you with our latest deals, offers, events and updates.

Purchases:
When you order with RoamGuard we will collect your name, invoice address, delivery address, contact phone number, email address and your payment email address (e.g. PayPal) to process your order and keep you up-to-date with your delivery and order.
We shall store your payment email address for fraud prevention purposes.

How we share your personal data

It is sometimes necessary to share your personal information with relevant third parties. We may share your information with:
 • Couriers and delivery partners
 • Cloud and IT service providers
 • Suppliers & manufacturers
 • Payment service providers
 • Marketing platform providers (if you have opted in)
 • Data analysis platform providers
 • External auditors
 • HM Revenue & Customs
 • Fraud prevention agencies
 • Regulators and other authorities

Location data:
Data collected from your devices is used anonymously for product R&D, with the exception of “location” data which we may share, with your permission or where required by law, with law enforcement or your insurer to help recover stolen property or settle a claim.

Your personal data is not transferred outside of the UK/EEA unless adequate safeguards are in place.

We will keep your personal data for as long as is necessary for the purposes for which it was originally collected (e.g. the duration of your services and up to 7 years afterwards, or as required by law).

Your Rights

You have the right to:
 • Know what specific personal data we hold on you in our records, and request a copy of that personal data
 • Have your personal data corrected or removed if it is inaccurate or incomplete
 • Have your personal data deleted from our systems
 • Restrict the processing of your personal data
 • Object to the processing of your personal data, for example for communication, or direct marketing
 • Have your personal data transferred to another company
 • Withdraw consent to having your personal information used for marketing purposes

Your personal data is not used for any automated decision making or profiling.

If you choose to restrict the processing of your personal data, we may not be able to continue to provide you with our services.

We will comply with any restriction on the processing of your personal data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.

Cookie and Web Privacy Policy

The RoamGuard website and mobile application are the property of RoamGuard. They are protected by the copyright laws of the United Kingdom. All company names, logos and trademarks included in this website are either the property of, or under license to, RoamGuard. This website must not be used for any reason other than the purposes of obtaining information about the products and services offered.

We reserve the right to modify the content or format of this website at any time. We also reserve the right to change the information on this page if necessary.

Usage Analytics

The RoamGuard mobile app and website collect information about how you use them. This is done to improve the app and services and to focus our marketing efforts.

Analytics data is collected and passed to services such as Google Analytics or Facebook Pixel, but these do not receive personally identifiable information about you or your mobile devices. Reports are based on aggregated data.

By using our website or app, you consent to the collection of this anonymised usage information.

Cookies

A ‘cookie’ is a small text file that is placed in your browser. We use cookies to enable our website to operate correctly, to enhance your customer experience and to improve our service.

You can manage cookies in your browser settings, but disabling them may affect website functionality.
 • Session cookies: Used to ensure the website functions during your visit.
 • Performance cookies: We use Google Analytics to count page visits, identify traffic sources and collect information about how visitors use our website. These do not collect personal data.

Links to Other Sites

Our website may offer links to other sites. We have no control over those third-party sites and are not responsible for their content or privacy policies. Please review the privacy policies of those sites before disclosing any personal data.

Security

We follow industry standards to protect personal data during transmission and once we receive it. This includes encryption and secure storage practices.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Call Recording

We may record telephone calls for monitoring, quality and training purposes and to assist us in preventing and detecting fraud.

Contact Us

If you would like a copy of some or all of the personal information that we hold about you, or to update or correct any of said information, please email us at [email protected].

Complaints:
If you would like to make a complaint about our handling of your personal data, please contact us at the email above. If you are still unhappy you can complain to the Information Commissioner’s Office: https://ico.org.uk/concerns

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on our website.